BAT50 Battery replacement Program - Very Important if you have these batteries
INTERNATIONAL BATTERY REPLACEMENT ALERT
21 December 2015
WHY YOU ARE RECEIVING THIS ALERT
You are receiving this Alert because you may have purchased batteries for use in HM Electronics’ ION IQ® or EOS HD® products. We have recently completed tests that indicate these batteries may present a safety risk to our customers and must be replaced.
WHAT YOU SHOULD DO
If you have BAT50 batteries that have 600mAh printed on them, as shown in the picture nearby, you should return them to your local distributer for free replacements.
The replacement program is for ION IQ or EOS HD batteries only. No other HME products are included in the replacement program.
Should you have questions or need additional information, please contact your local distributor.
To process your free replacement, follow these steps:
1. Contact your HME distributor Searchfield Electrical Ltd and request replacement batteries for each BAT50 battery you have in stock. Use the link below to fill in the required details Battery Request
2. Searchfield will then consolidate the orders and place a bulk order with HME. Once you receive the replacement batteries, immediately replace your used batteries with the new batteries and put the individually wrapped used batteries in the box inside the courier bag.
3. Return the used batteries to Searchfield Electrical Ltd 15 Porana Rd Glenfield, Auckland 0627. Searchfield will provide a box and return prepaid courier bag to return your batteries.
IMPORTANT SAFETY NOTICE
The BAT50 batteries marked with 600mAh present a potential risk of injury to users. You must take all batteries marked with 600mAh out of service immediately and return them to us for proper disposal. Failure to do this exposes you to a potential safety risk.